Where we collect your personal information

Catalogue / Request Quote
If you ask us to mail you an CRAFTEC catalogue or ask us to quote a product, we need your name and address. We also ask for your telephone number and email address. You also have the option of providing us with additional information.

Customer service
In order for a customer service representative to respond to your questions or concerns, we may need personal information like your name, address, email and telephone number. This information is used to answer your questions as completely and thoroughly as possible.

No matter what we collect your personal information for, we promise only to use it in the ways set out in this Privacy Notice. By providing us with your personal information, you consent to us processing this information in one or more of the ways described in this Privacy statement.

Information that we collect automatically

As well as the personal information that you provide us with, we will also use information obtained about you automatically from cookies (files which are sent by us to your computer). The main reason we use cookies is to help improve your experience of using our website. They also help to tell us what you and other users do on our website, so that we can make the whole experience better for everyone.

We may access cookies stored on your computer when you visit our site in future.
If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. For more information about deleting and controlling cookies visit www.aboutcookies.org.

We also use an external statistics provider which supplies us with information about our web visitors. The information supplied is IP address, company name when available, entry page and what pages were looked at during the visit on our website.
We use this information to improve your experience of using our website. The information also help to tell us what you and other users do on our website, so that we can make the whole experience better for everyone.
We do not store any of this information locally.

What we will do with your information:
We hate spam just as much as you do. So we promise never to sell your information to any unconnected third parties.
On occasion, we do need to hire other companies to help us provide some services. In some of these cases we may need to share information that these companies need, in order to provide services to us and ultimately to you. For example, a delivery service will need to know your name and address in order to deliver a catalogue to you. Other services provided by different companies may include providing marketing assistance and providing customer services. We'll limit the information we give them, and they will only have access to your information for the purposes of performing such functions. They are strictly monitored by CRAFTEC in order to make certain our customers' privacy is always protected.

We may contact you for marketing and/or customer care purposes, which may include messages via telephone or email. We will only do so if you provide us with your phone number or email address and agree that we may communicate with you in this way.
We'll make sure that we only send you messages that we think will be of interest to you – for instance details of special offers or information about new products and services. You can decide to opt-out of these types of marketing messages at any time by following the unsubscribe link at the bottom of an email or giving us a call.

Storing your information and keeping it up to date

Access your information
When you share your personal information with CRAFTEC, you will always have access to this information. You can update, change or remove any information at any time.
If you want to find out what information CRAFTEC holds about you, please write to us at the postal address given below.

Write to us at:
CRAFTEC AB
Västra Storgatan 22
646 22 Gnesta
Sweden

We will respond to your questions or concerns as quickly as possible.

Occasionally, we may decide to change this Privacy Notice so we suggest that you review it periodically so you are aware of any changes.

Please download our company presentation to learn more about Craftec.

 Company Presentation (.pdf)
 ISO9001 Certificate